Email has stopped
Not sending, not receiving, or landing in the client’s junk folder. Usually a mailbox, DNS or sender-reputation problem. We also handle Exchange setups and migrations.
IT support & helpdesk
IT support in Pretoria & Centurion
Support for the systems your staff use every day. Remote or on site. Give us a call and we’ll take it from there.
On this page
Why people call us
Most first calls are one of these six.
Everything is slow
Slow systems, usually worst at month-end. More often the network, the server or something scheduled at the wrong time of day than the PCs. We measure before spending your money.
Your IT person has left
No handover, no admin passwords, no documentation, and a debit order nobody can account for. We work out what you have, take the accounts over and write it down.
Suspected breach
Strange logins, files locked, or a supplier invoice with changed banking details. Call before you click anything, delete anything or pay anything.
Nobody knows if the backups work
Backups that have never been restored from. We test yours and tell you what isn’t covered.
You’re growing and it’s getting messy
New starters take a week to get going, nobody is sure who has access to what, and every problem still lands on the owner’s desk.
What we do
Three parts to it. Most clients start with the first.
Fix it now
You call, we look, and we tell you what we’ve found. Some of it can be done remotely. Some of it needs someone on site.
- Remote support and screen sharing
- On-site callouts across Pretoria & Centurion
- Workstation, printer and peripheral faults
- Email, file access and login problems
- Microsoft Exchange setup, migration and management
- Dealing with your ISP on your behalf
Keep it running
The routine work that keeps the reactive work down. Machines patched, disks watched, backups tested before you need them.
- Monitoring on servers, workstations and links
- Operating system and application patching
- Backup verification with real test restores
- Licence and renewal tracking
- An asset register kept current, not written once
Keep it safe
Sensible defences, staff who can spot a dodgy email, and a plan for when something gets through.
- Endpoint protection and firewall policy
- Multi-factor authentication rollout
- Access reviews when people join and leave
- Phishing awareness sessions for staff
- Incident response when it does go wrong
Ad-hoc or contract?
You don’t have to sign anything to get help. Plenty of clients use us ad-hoc for years.
A contract adds the routine work, an after-hours line, and a documented environment you own.
Hardware at cost, either way. No markup on anything we procure for you. We charge for the work.
Ad-hoc
R950/ hour, from
- Remote or on site, billed by the hour
- One hour minimum, then 15-minute blocks
- Answered Mon–Fri, 07:00–18:00
- No commitment, no notice period
- No monitoring, no after-hours cover
Managed contract
R2 500/ month, from
- Everything in ad-hoc, plus:
- 24/7 emergency line
- Monitoring, patching, tested backups
- Documented environment you own
- Predictable monthly cost, no lock-in
Scoped to your environment. We’ll quote before anything starts.
Security and POPIA
Most breaches at this size are not clever. A reused password, a convincing invoice, or an account still live for someone who left two years ago.
So that’s where we start. The basics take out most of the risk for very little money.
Multi-factor everywhere it matters
Email, banking, remote access, anything holding client data. The single biggest improvement available to most businesses.
Joiners and leavers, handled
Access granted on day one and removed on the last day, as a written process.
Staff who recognise a scam
A short session on what phishing and banking-detail fraud look like in a South African inbox.
POPIA-minded data handling
Knowing where personal information sits, who can reach it and how it’s disposed of. We handle the technical side; the legal side is for your attorney.
Backups you have actually tested
Including a copy ransomware can’t reach. Restores tested on a schedule, with the result recorded.
A plan for the bad day
Who to call, what to switch off, what to leave alone for evidence, and in what order.
Also worth a look
Networks & infrastructure
Cabling, switching, wifi, firewalls and the line into the building.
Read more →More services
Exchange, hosting, IT planning, security training, policies, websites and custom software.
Read more →Pricing
Hourly and contract rates, what a contract covers, and what it doesn’t.
Read more →Something not working?
Give us a call. It’s quicker than this page.
Mon–Fri 07:00–18:00 · 24/7 for contract clients