The questions that usually come up on the first call.
What about hardware?
Passed through at cost. We charge for specifying, sourcing and installing it, not for the hardware.
Do you bill in minimum blocks?
One hour minimum, then 15-minute blocks. A 70-minute job bills as an hour and a quarter.
Is travel charged?
No. No callout fee and no kilometre charge in Pretoria or Centurion. Further out, we’ll agree it with you beforehand.
What if the job runs over?
If we quote and we’re wrong, that’s on us. If the scope changes, you’ll hear about it before we carry on.
What’s the notice period?
One calendar month. You leave with your documentation and your passwords.
What isn’t included in the contract?
Projects. A new office, a cabling job, a server replacement or a migration is quoted separately, at a contract rate rather than the ad-hoc one.